UX Operations Support Specialist (Contractor)

Epic Games

Contract Position

Summary

This job is for a UX Operations Support Specialist (Contractor) at Epic Games. The role involves supporting UX testing by maintaining test facilities, recruiting participants, and providing technical expertise and troubleshooting for hardware and software. The job requires excellent computer and technical skills, as well as strong interpersonal and communication skills.

What you'll do

  • Be a technical expert and troubleshooter for the hardware and software in the onsite UX Lab and remote testing setup
  • Collaborate with Researchers on upcoming UX tests to things such as: clarifying recruit, technical and logistical needs as well as setting up the onsite lab and/or remote testing
  • Recruit participants including phone screening, appointment booking, handling drop out re-recruiting, and payment
  • Invite relevant internal development teams/participants, sending calendar invites and streaming instructions
  • Facilitate on test days and directly handle aspects of testing such as: Lab set-up, participant management (e.g. primary point of contact, meet/greets, security checks, NDAs, provision of food, monitoring, exit and payment), technical support of lab equipment, monitoring test slack channels, and lab clean up including hardware/software changes and movement of data
  • Sync with developers/QA to identify builds, track known issues, establish any workarounds/special conditions needed, set up appropriate builds on the UX backend (or similar), and assist with practice runs
  • Maintain the UX tester database, including tracking of participation (including suitability for future) and payments

Requirements

  • Excellent computer and technical skills and troubleshooting ability
  • An IT or QA background will serve you well in maintaining and improving the hardware and software we used to test with: Software: Open Broadcast Software (OBS) - including advanced use, Zoom, Parsec, Google Suite, Windows (troubleshooting, networking, and configuration) Hardware: Experience with troubleshooting and setting up PCs and their components and peripherals
  • [Preferred] Skills or Relevant Experience In: Audio signal chains, live video production, streaming/recording content, video editing
  • Strong interpersonal and communication skills
  • An interest in games and the user experience of games
  • Must be onsite at Epic HQ to manage participants

Apply

Click below to be taken to the Epic Games hiring page.

Location

Cary,North Carolina,United States

Contract Length

12 Months

Compensation

The compensation for this position is not listed.

Keywords

open broadcast software (obs) zoom parsec google suite windows

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