Part-Time Community Associate, 400 Concar

WeWork

Part-Time Position

Summary

This job is for a Part-Time Community Associate at WeWork's 400 Concar location. The Community Associate will be responsible for creating a welcoming and collaborative environment for members, ensuring the building is operational, promoting WeWork's services, and supporting the Community Team.

What you'll do

  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
  • Ensure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
  • Keep the front desk clean and organized.
  • Notify members of any food deliveries and couriers.
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
  • Consistently celebrate members’ successes and milestones through gifts and notes.
  • Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
  • Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
  • Input notes into Spacestation or equivalent system about Members.
  • Identify and execute opportunities to connect members with each other.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Be active on the WeWork member network to engage members.
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
  • Ensure music levels and activations are appropriate to the daypart and occasion.
  • Write and send broadcasts relating to building updates.
  • Receive, process, sort, and organize all mail.
  • Locate and issue post via the regional system to members upon request.
  • Keep the mailroom organized and clean.
  • Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
  • Ensure courier parcels have all the correct details for scheduled pick-ups.
  • Investigate, escalate, and resolve 'lost' packages.
  • Know and explain WeWork policies and procedures around mail and mailroom.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and key cards upon move-out.
  • Review location and how to use each piece of Emergency Equipment.
  • Provide support for an automated coffee machine for guests and members.

Requirements

  • College graduate with a four-year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Must have strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Passion and understanding of WeWork’s mission and values.
  • Proficient in basic computer skills.

Apply

Click below to be taken to the WeWork hiring page.

Location

San Mateo, CA United States of America

Contract Length

Compensation

$21 - $25 (per hour)

Keywords

welkio ipad spacestation wework member network

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