Trust & Safety Analyst, Law Enforcement Response (Contract)

Instacart

Contract Position

Summary

The Trust & Safety Analyst, Law Enforcement Response (Contract) position at Instacart involves fielding inquiries from law enforcement regarding user data disclosure policies, conducting investigations, drafting responses to legal requests, and supporting team members with program management tasks. The role requires excellent writing skills, the ability to communicate complex policy and legal issues, and familiarity with legal language and the criminal justice system. The position is a 6-month contract, paid hourly.

What you'll do

  • Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
  • Communicate Instacart’s user information disclosure policies to internal and external parties with empathy, professionalism, and diplomacy
  • Conduct investigations to identify users and pull records
  • Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
  • Review and provide feedback on your team members’ responses
  • Independently handle case management tasks, ensuring that the request queue is organized and up-to-date
  • Support team with program management tasks such as QA, process improvements, and metrics reporting

Requirements

  • Bachelor's degree or job related equivalent experience in lieu of degree
  • 2+ years of experience in legal operations, privacy operations, or a similar field
  • Excellent writing skills
  • Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
  • Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
  • Comfortable using Google Drive to collaborate with colleagues
  • Comfortable with basic data analysis using Excel or Google Sheets
  • Familiarity with legal language and US/CAN criminal justice system
  • Interest in issues related to law, public safety, and privacy

Apply

Click below to be taken to the Instacart hiring page.

Location

United States - Remote

Contract Length

6 Months

Compensation

$34 - $38 (per hour)

Keywords

google drive excel google sheets sql adobe acrobat

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