IT Support Specialist (contract)

PlayStation Global

Contract Position

Summary

The IT Support Specialist (contract) position at Sony PlayStation in San Mateo requires a hardworking computer enthusiast with a passion for gaming and building custom PCs. The role involves providing end user support, troubleshooting hardware and software issues, and collaborating with colleagues to complete IT projects. The ideal candidate should have excellent communication skills, strong technical knowledge, and experience in a helpdesk or service-oriented structure.

What you'll do

  • Respond to local and remote end user support requests via chat, email, phone, and tickets. Quickly identify, research, and resolve issues. Experience with ServiceNow a plus.
  • Duties include, software /hardware troubleshooting, part replacement, system upgrades, shipping and receiving.
  • Coordination with employees for troubleshooting and equipment pickups including employee onboarding and offboarding.
  • Install and configure hardware, operating systems, and application software on desktops and laptops running Microsoft Windows and MacOS.
  • System image configuration and automated deployments of desktop and server operating systems, which includes installation of desktop protection utilities.
  • Keep computer operating systems updated. Assist with targeted computer vulnerability remediation.
  • Configure and maintain Windows Servers as needed.
  • Manage Active Directory domain user and computer accounts.
  • Participate in research projects and make recommendations for new IT hardware and software purchases. Work with purchasing team to order new equipment. Track items in asset management system.
  • Participate and collaborate with peers locally and across Sony to help complete larger IT projects. Document standard operating procedures, one-off installations, and end user training.
  • Be available off hours for scheduled maintenance, critical update releases, and physical office moves.

Requirements

  • Minimum of 3 years with IT helpdesk experience
  • Experience with ServiceNow a plus
  • Software/hardware troubleshooting
  • Part replacement
  • System upgrades
  • Shipping and receiving
  • Coordination with employees for troubleshooting and equipment pickups
  • Install and configure hardware, operating systems, and application software
  • System image configuration and automated deployments
  • Keep computer operating systems updated
  • Configure and maintain Windows Servers
  • Manage Active Directory domain user and computer accounts
  • Participate in research projects and make recommendations for new IT hardware and software purchases
  • Document standard operating procedures, one-off installations, and end user training
  • Be available off hours for scheduled maintenance, critical update releases, and physical office moves
  • Excellent verbal and written communication skills in English
  • Excellent prioritization skills, self-motivation, and work ethic
  • Friendly and eager to learn
  • Top notch customer service skills
  • Ability to follow detailed system build procedures and process workflows
  • Strong troubleshooting skills
  • Proven understanding of computer hardware, Windows operating systems, printers, mobile devices, networking, Mac/MacOS, and desktop applications
  • Experience with studio development applications
  • Knowledge of Windows deployment solutions
  • Understanding of current hardware standards and trends
  • Knowledge of enterprise desktop and user administrative tools
  • Understanding of basic network protocols
  • Basic understanding of server side components and applications
  • Run small projects as required and work as a reliable teammate
  • Shown success in a helpdesk or service oriented structure
  • Knowledge of commonly used concepts, practices, and procedures
  • IT experience working for a high tech company, preferably in multimedia or entertainment

Apply

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Location

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Contract Length

Contract duration: Not specified

Compensation

$38 - $57 (per hour)

Keywords

servicenow microsoft windows macos microsoft office365 suite adobe products perforce visual studio maya playstation sdk wds waik mdt tcp/ip dns dhcp http/s

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