Market Manager (12-month contract)

AirBnB

Contract Position

Summary

As Market Manager for Airbnb in Mexico or CCA, you will be responsible for managing professional host accounts, acquiring high-quality inventory, and building Airbnb's market presence in the assigned region. Your role will involve developing supply acquisition strategies, generating and converting supply leads, managing strategic partner relationships, and implementing scalable supply management strategies. Additionally, you will be the go-to source for local market information and collaborate with cross-functional teams to ensure long-term market success.

What you'll do

  • Build and manage partner relationships within assigned territory
  • Proven ability to handle operational complexity and ability to maximize the impact of resources
  • Experience designing regional sales plans
  • Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
  • Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
  • Support host community programs in your region
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
  • Prospect and onboard new, high-quality supply in your assigned geography
  • Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
  • Escalate and support partners with top tier CS issues and dedicate up to 20% of the time helping to solve technical issues
  • Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your partners
  • Develop strong and long-lasting partnerships
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Requirements

  • 6+ years of experience in new sales, account management, and partner support
  • 2+ years of hospitality/travel industry experience is a plus
  • Strong time management and prioritization skills
  • Proven track record of being able to effectively work a leads pipeline or book of business
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
  • The ability to get things done with constantly changing priorities, projects, and deadlines. Thriving in ambiguity is a must.
  • Able to travel to assigned markets 10 - 15 % of the time.
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in English and Spanish is a must

Apply

Click below to be taken to the AirBnB hiring page.

Location

Mexico City, Mexico

Contract Length

12-month contract

Compensation

The compensation for this position is not listed.

Keywords

salesforce crm software

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