Senior Program Manager, Strategic Programs (12 Month Contract)


Contract Position


The job is for a Senior Program Manager at Intercom, a customer service platform. The role involves partnering with executive leadership to define and execute strategic programs of work across all teams and organizations at Intercom.

What you'll do

  • Partner with company leadership to define programs of work that enable us to hit Intercom’s highest priority company objectives
  • Define and prioritize initiatives as well as the roles and responsibilities needed to execute
  • Capture open questions and work cross functionally to drive out appropriate action plans to drive to resolution
  • Put durable structures in place to set these complex, highly visible, cross-functional objectives up for success
  • Partner with execs, VPs, directors, managers and individuals across all orgs to drive Intercom’s company objective’s successful execution
  • Identify and track key objective milestones, ensuring progress and accountability - work with objective owners and other key stakeholders to keep programs moving and on track
  • Understand and communicate initiative and Objective status, issues, dependencies and risks to executives and other objective stakeholders
  • Proactively identify program risks, mitigate and escalate where appropriate
  • Facilitate decision-making by identifying key stakeholders and surfacing the information needed to make critical decisions, often cross functionally
  • Set best practices when it comes to how we work, and be able to communicate it clearly across all disciplines
  • Live our company values and become a values role-model for the team and those you work with


  • 7+ years of experience in either product, marketing, design, agency or web, driving large, complex, cross-functional, multi-location programs or projects (preferably within SaaS B2B)
  • Experience working directly with Executive leadership, and are able to engage with and influence senior executives and leadership with gravitas
  • Demonstrate a high degree of ownership and accountability, and are able to manage multiple, high-profile projects and deliverables in an ambiguous and fast paced environment
  • Strong business sense and can quickly understand risks/opportunities that will likely lead to a good outcome
  • Solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks
  • Strong facilitation and stakeholder management skills and are comfortable and excited to work side-by-side with execs and company leaders
  • Excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
  • Able to communicate effectively via various media and to different audiences, with experience preparing executive-level communications


Click below to be taken to the Intercom hiring page.


Dublin, Ireland

Contract Length

12 Months


The compensation for this position is not listed.


ai powered automation-first customer service platform intercom customer service solution venture capitalist bessemer venture partners kleiner perkins social capital strategic program management dublin executive leadership large-scale programs company objectives initiatives roles and responsibilities cross functionally complex objectives execs vps directors managers individuals key objective milestones program risks decision-making best practices company values product marketing design agency web saas b2b business sense facilitation stakeholder management self-starter executive-level communications

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