Manager, Commercial Contracts


Contract Position


Join Twilio as the Manager, Commercial Contracts and be part of a globally antiracist company that powers real-time business communications and data solutions. In this role, you will manage a team of Contracts professionals, review and negotiate contracts, and provide legal support to Twilio's Go-To-Market and Telecom Carrier Relations organizations.

What you'll do

  • Manage and mentor a talented team of Contracts professionals and invest in their professional growth and development
  • Analyze problems and devise potential solutions to issues raised by Contracts professionals prior to escalation
  • Review, vet, and provide timely responses to a high volume of incoming requests for legal support on complex general inquiries, agreement negotiation requests, and a variety of miscellaneous documents (e.g., RFPs, questionnaires/assessments), while ensuring adherence to contracting processes and policies
  • Serve as a first point of contact to provide education and guidance to your GTM colleagues
  • Be an operational expert on Twilio’s GTM and carrier contracting processes, policies, and framework
  • Independently review and negotiate NDAs and consent to assignments and draft non-standard contractual terms into order forms, statements of work, and change orders
  • Regularly analyze the performance of the Center of Excellence in order to identify gaps, inconsistencies, and inefficiencies and make recommendations to solve those issues
  • Provide support on a variety of ad-hoc operational projects and tasks


  • A bachelor’s degree or equivalent experience
  • 7+ years of experience as a Contracts Specialist or Contracts Manager
  • 2+ years of experience managing and professionally growing a multi-member team of contracts professionals
  • Experience supporting GTM / Sales organizations of complex requests for legal support
  • Experience creating and maintaining process documentation and policies
  • Experience using commercial contracting tools, including Salesforce, Conga CLM, Agiloft CLM, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
  • Outstanding communication skills, both written and verbal, and strong attention to detail


Click below to be taken to the Twilio hiring page.


Remote - US

Contract Length

Not mentioned.


$116,880 - $146,100 (per year)


salesforce conga clm agiloft clm microsoft office suite google suite docusign adobe acrobat pro

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