Team Member Care Advocate (Kailua Kona, HI - Part-Time)

Spring Health

Part-Time Position

Summary

The Team Member Care Advocate role at Spring Health offers immediate connections to resources for employees of a large nationwide retailer, addressing social determinants of health and wellbeing challenges. This role provides consultation, referrals, and support for work-life, financial, legal, and mental health resources, while also documenting and tracking metrics to measure outcomes.

What you'll do

  • Identify and make referrals for work-life, financial & legal, and basic needs support
  • Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
  • Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals
  • Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
  • Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed
  • Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral)
  • Represent Spring Health and help to support/reinforce program parameters and goals
  • Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints
  • Submit reporting documentation of all client and organizational activities on a routine and timely basis
  • Attend customer meetings as requested/appropriate
  • Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
  • Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
  • Demonstrate cultural humility and promotion of diversity, equity and inclusion

Requirements

  • A masters in Social Work from an accredited university is preferred but not required
  • Experience working with diverse populations and backgrounds within the social work industry
  • Experience helping organizations manage evolving workforce environments and norms is a plus
  • Experience connecting individuals to resources quickly in times of crisis is a plus
  • Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus
  • Experience assisting individuals through burnout, managing work-life balance is a plus
  • Ability to balance the needs of multiple stakeholders
  • Flexibility and creativity when approaching workplace challenges
  • Depth of knowledge of community resources
  • Knowledge or experience in working with retail employees is a plus
  • Excellent listening, written and verbal communication skills
  • Acknowledge and embrace diversity and inclusion
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks
  • Stable transportation and ability to work from multiple onsite locations
  • Located within a 10 mile radius of job location listed

Apply

Click below to be taken to the Spring Health hiring page.

Location

Kailua Kona, HI

Contract Length

Compensation

$30 - $40 (per hour)

Keywords

precision mental healthcare spring health platform

Similar Jobs

Looking for something similar to this position from Spring Health? Check out our positings below.

6 days ago
$85 - $105 (per hour)
Atlanta, Georgia, United States
Part-Time Position

This job involves providing onsite mental health counseling services, curating evidence-based mental health strategies, and conducting employee therapy sessions for an aviation customer in Atlanta, GA.

23 days ago
$67 - $100 (per hour)
Boston, MA
Part-Time Position

This job is for an Onsite Therapist who will provide mental health support to a dedicated customer's workforce, including counseling sessions, crisis management, and incident response. The therapist will also collaborate to curate and iterate a mental health strategy based on workforce trends and customer insight.

26 days ago
$67 - $100 (per hour)
Boston, MA
Part-Time Position

This job is for an In House Clinician in Boston, MA. The clinician will provide on-site support to members at the customer location for 12 hours per week and collaborate to synthesize workforce trends and curate an evidence-based mental health strategy.

2 months ago
$30 - $40 (per hour)
Kailua Kona, HI
Part-Time Position

The Team Member Care Advocate role at Spring Health offers immediate connections to resources for employees of a large nationwide retailer, addressing social determinants of health and wellbeing challenges. This role provides consultation, referrals, and support for work-life, financial, legal, and mental health resources, while also documenting and tracking metrics to measure outcomes.