Pilot Store Operations Specialist, Caper (Contract)

Instacart

Contract Position

Summary

The job is a Pilot Store Operations Specialist role at Caper, responsible for planning and launching new pilots for Caper Carts in partner grocery stores. The role involves collaborating with Caper's operations, product, and business teams, as well as providing on-site observation, troubleshooting, and resolving operational challenges. It requires a passion for retail, technology, and continuous improvement.

What you'll do

  • Engage with store teams throughout the launch and implementation cycle of pilot programs.
  • Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
  • Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
  • Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
  • Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
  • Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
  • Document processes, issues, and resolutions in clear notes and other media as required.

Requirements

  • Minimum 3 years of retail experience in management, regional, or corporate roles.
  • Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
  • Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
  • Flexibility to travel and spend significant time in retail environments, especially during peak periods.
  • Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
  • Bachelor’s degree in related field or equivalent work experience
  • Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
  • Experience in a client-facing role

Apply

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Location

Cincinnati, Ohio

Contract Length

Up to 3 months

Compensation

The compensation for this position is not listed.

Keywords

caper carts deep learning computer vision smart shopping carts

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The job is a Pilot Store Operations Specialist role at Caper, responsible for planning and launching new pilots for Caper Carts in partner grocery stores. The role involves collaborating with Caper's operations, product, and business teams, as well as providing on-site observation, troubleshooting, and resolving operational challenges. It requires a passion for retail, technology, and continuous improvement.