Senior Customer Insights Analyst - Fixed Term Contract


Contract Position


The job is for a Senior Customer Insights Analyst on a fixed-term contract at Viator, a part of Tripadvisor. The role involves using quantitative and qualitative data to understand customer pain points and operational efficiencies, providing insights to drive valuable change. The ideal candidate should have 5+ years of experience in an analytical role, proficiency in SQL, Tableau, and Excel, and the ability to work independently in a fast-paced environment.

What you'll do

  • Lead analysis for the Operations group, focused on developing the capability to translate data into actionable insights that will improve product and process performance.
  • Provide timely insights and analytical support to different internal stakeholders to support effective business decision-making.
  • Create new qualitative coding frameworks and lead model building in new areas.
  • Proactively seek out opportunities hidden in our or industry data. Articulate your findings into suggested actions for Operations, our product and/or other teams.
  • Identify key success indicators and determine best practices for measurement and reporting. Own and automate reporting tools.
  • Assist with ad hoc queries and provide analytical support to our fast-growing business as it evolves.
  • Be the go to person for Operational insights, be closer to the data that anyone else in the company.
  • Provide a vital link in the strategy - execution - analysis chain to ensure we move quickly and stay ahead.
  • Be a leader within the team, ensuring the best approaches, coaching, developing junior members of the team, to deliver the highest standards and capability.
  • Develop exceptional relationships with stakeholders and within the team to ensure all work streams and projects are delivered to the strategic needs and objectives.
  • Understand strategic roadmaps and actively influence these driving actionable change.
  • Create concepts, justify business cases analyse to improve customer engagement and value metrics
  • Lead on the measurement of testing analysis to provide insights of true business impact, using deep dive to understand the results



Click below to be taken to the Tripadvisor hiring page.


Oxford, United Kingdom

Contract Length

Fixed Term Contract


The compensation for this position is not listed.


sql tableau excel python

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