Senior Customer Insights Analyst - Fixed Term Contract


Contract Position


The job is for a Senior Customer Insights Analyst on a fixed-term contract at Viator, a part of Tripadvisor. The role involves using quantitative and qualitative data to understand customer pain points and operational efficiencies, providing insights to drive valuable change. The ideal candidate should have 5+ years of experience in an analytical role, proficiency in SQL, Tableau, and Excel, and the ability to work independently in a fast-paced environment.

What you'll do

  • Lead analysis for the Operations group, focused on developing the capability to translate data into actionable insights that will improve product and process performance.
  • Provide timely insights and analytical support to different internal stakeholders to support effective business decision-making.
  • Create new qualitative coding frameworks and lead model building in new areas.
  • Proactively seek out opportunities hidden in our or industry data. Articulate your findings into suggested actions for Operations, our product and/or other teams.
  • Identify key success indicators and determine best practices for measurement and reporting. Own and automate reporting tools.
  • Assist with ad hoc queries and provide analytical support to our fast-growing business as it evolves.
  • Be the go to person for Operational insights, be closer to the data that anyone else in the company.
  • Provide a vital link in the strategy - execution - analysis chain to ensure we move quickly and stay ahead.
  • Be a leader within the team, ensuring the best approaches, coaching, developing junior members of the team, to deliver the highest standards and capability.
  • Develop exceptional relationships with stakeholders and within the team to ensure all work streams and projects are delivered to the strategic needs and objectives.
  • Understand strategic roadmaps and actively influence these driving actionable change.
  • Create concepts, justify business cases analyse to improve customer engagement and value metrics
  • Lead on the measurement of testing analysis to provide insights of true business impact, using deep dive to understand the results



Click below to be taken to the Tripadvisor hiring page.


Oxford, United Kingdom

Contract Length

Fixed Term Contract


The compensation for this position is not listed.


sql tableau excel python

Similar Jobs

Looking for something similar to this position from Tripadvisor? Check out our positings below.

Mexico City, Mexico
Contract Position

This role as a Senior Community Growth Manager at Airbnb focuses on supporting the growth and expansion of the Co-host marketplace, involving responsibilities such as designing playbooks, analyzing program performance, and crafting strategic plans to ensure the success of hosts and the Airbnb business in North America.

Contract Position

Specialized Mentor opportunity in Oman requiring technical competence in Python, data analysis, and teaching, to support students in their Nanodegree programs.

Contract Position

Industry professionals in Oman with technical competence in Power BI, Business Intelligence, SQL, Data Storytelling, and Data Visualization are sought to provide support to learners in their Nanodegree journey through virtual sessions and weekly check-ins.

13 days ago
$138,600 - $208,000 (per year)
United States, San Mateo, CA
Contract Position

This role involves serving as a Senior Finance Analyst in a 12-month contract assignment focused on financial planning, reporting, and analysis for Global Marketing and Overhead expenditures at PlayStation.