Research Coordinator (9-month contract-to-hire, $48/hour, 40 hours/week)

Khan Academy

Contract Position

Summary

The job is for a Research Coordinator at Khan Academy, a nonprofit organization focused on providing free education to all. The Research Coordinator will support the UX Research team by managing participant recruitment, maintaining a research repository, and assisting with research plans and activities. The position is a 9-month contract-to-hire role, offering $48/hour for 40 hours per week.

What you'll do

  • Collaborate with Districts, Marketing, and external groups to expand and maintain our participant database.
  • Screen and schedule participants for user research sessions, communicate with them throughout the study.
  • Assist User Experience Researchers with research plans and activities, for example creating materials for research sessions, or taking notes.
  • Ensure participants are compensated for their time.
  • Ensure the recruiting process is compliant by working with our Legal counsel and school district partners.
  • Catalog and maintain a database of past research projects (including participants, plans, and findings) to avoid duplication of efforts.
  • Help maintain and improve the DIY Research Toolkit for product teams to perform their own research / investigations.
  • Become an expert with Dovetail, help maintain our research repository, and proactively find ways to make it more accessible and useful for the org.
  • Collaborate with the Field Testing Coordinator and Researcher on ways to build and maintain appropriate relationships, recruiting and communication with partners and customers across different types of research plans and projects.
  • Schedule, facilitate, and document UX Research team meetings.
  • Other related responsibilities as needed.

Requirements

  • 4+ years of relevant experience in an operational, recruiting, or service-oriented role
  • Passionate about user research, customer service, project management, and fostering a positive experience for our students, teachers and school leaders
  • Clear written/verbal communication with a diverse group of internal stakeholders and external research participants
  • Strong attention to detail and skilled at organizing information
  • Proactive in solving problems that might come up in the logistical planning and execution of a research plan
  • Coordinate several projects in parallel with different timelines, stakeholders, and deliverables
  • Scrap, have a bias toward action, and can move quickly
  • Comfortable in ambiguous situations and dynamic environments that run similar to a startup
  • Lean approach to projects and regularly ask yourself: how do we learn from how recent projects have gone and improve the next project? How can we tightly scope research plans and timelines while still providing valuable insights and recommendations?
  • Bonus: experience working in K-12 education or in education technology

Apply

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Location

Mountain View, CA / Remote friendly (US + Canada Only)

Contract Length

9 months

Compensation

$43,200 - $69,120 (per year)

Keywords

dovetail diy research toolkit

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