IT Support Engineer (Contractor)

Twitch

Contract Position

Summary

The job is for an IT Support Engineer (Contractor) at Twitch, the world's biggest live streaming service. The position involves providing hands-on support for client hardware and software, managing IT assets, resolving complex issues, and communicating with users.

What you'll do

  • Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation
  • Manage our IT ticket queue to ensure service level agreements are met
  • Provide personalized support to Twitch employees
  • Manage and troubleshoot Gaming PC, printers, and other IT-related site equipment
  • Manage our IT assets through the entire lifecycle, onboarding, repairs, and secure disposal
  • Image, and deploy laptops for employees both locally and remote
  • Analyze competing tasks, assess technical risk, and communicate impact to the business and team

Requirements

  • 2+ years experience working in an IT Desktop Support role
  • Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
  • Experience with client management systems
  • Experience with IT Services ticketing software
  • Exposure or some experience to scripting or programming.
  • An understanding and awareness of Security standards
  • Bachelor's degree in Computer Science or IT related field (Bonus Points)
  • Advanced Windows, macOS or Linux systems administration skills/certification (Bonus Points)
  • Experience with Google Meet, Chime. (Bonus Points)
  • Familiar with AV systems (Bonus Points)
  • Familiar with Twitch (Bonus Points)
  • ITIL certification or courses (Bonus Points)

Apply

Click below to be taken to the Twitch hiring page.

Location

San Francisco, CA

Contract Length

9 months

Compensation

$27 - $40 (per hour)

Keywords

windows mac linux audio video systems it ticket queue gaming pc printers it assets laptops client management systems it services ticketing software scripting programming security standards google meet chime av systems twitch itil certification

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