Payment Operations Manager India (1 year contract)
Transferwise
Contract PositionSummary
The job is for a Payment Operations Manager in India on a 1-year contract. The role involves overseeing operational processes, driving operational excellence, and mitigating operational risks, while also setting goals for the operations team and ensuring high-quality payment flows.
What you'll do
- Taking ownership of the operational payment process; You’ll be the subject matter expert of our Payment Flows in India, being able to understand regulatory requirements and working closely with internal and external teams to support Operational requirements;
- Acting as the first level escalation point for the team as well as internal and external partners;
- You’ll translate regulatory requirements to our Payments teams to ensure the right resources and processes are in place, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
- Help the Payments team develop and measure KPIs for success;
- Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics;
- Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks;
- Ensure the team’s readiness to handle unexpected situations;
- Guaranteeing process documentation within own area;
- Guaranteeing team’s input and participation in regional and central Operations planning;
Requirements
- Demonstrate leadership skills based on previous work experience
- Proven track record of moving metrics and reaching KPI goals
- Drive to make things happen
- Customer-centric approach
- Comfortable working in challenging situations
- Strong communication skills
- Ability to use data to prioritize tasks
- Create an inspiring team environment
- Passion for technology and customer experience
- Build relationships with external partners and product development teams
- Curiosity and willingness to learn
Apply
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Location
MumbaiContract Length
12 MonthsCompensation
The compensation for this position is not listed.Keywords
multi-currency banking payments teams operational processes operational excellence operational risks operational requirements payment flows regulatory requirements kpis process documentation operations planningSimilar Jobs
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Payment Operations Manager India (1 year contract)
Transferwise
2 months ago
Mumbai
Contract Position
The job is for a Payment Operations Manager in India on a 1-year contract. The role involves overseeing operational processes, driving operational excellence, and mitigating operational risks, while also setting goals for the operations team and ensuring high-quality payment flows.