Payment Operations Manager India (1 year contract)

Transferwise

Contract Position

Summary

The job is for a Payment Operations Manager in India on a 1-year contract. The role involves overseeing operational processes, driving operational excellence, and mitigating operational risks, while also setting goals for the operations team and ensuring high-quality payment flows.

What you'll do

  • Taking ownership of the operational payment process; You’ll be the subject matter expert of our Payment Flows in India, being able to understand regulatory requirements and working closely with internal and external teams to support Operational requirements;
  • Acting as the first level escalation point for the team as well as internal and external partners;
  • You’ll translate regulatory requirements to our Payments teams to ensure the right resources and processes are in place, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
  • Help the Payments team develop and measure KPIs for success;
  • Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics;
  • Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks;
  • Ensure the team’s readiness to handle unexpected situations;
  • Guaranteeing process documentation within own area;
  • Guaranteeing team’s input and participation in regional and central Operations planning;

Requirements

  • Demonstrate leadership skills based on previous work experience
  • Proven track record of moving metrics and reaching KPI goals
  • Drive to make things happen
  • Customer-centric approach
  • Comfortable working in challenging situations
  • Strong communication skills
  • Ability to use data to prioritize tasks
  • Create an inspiring team environment
  • Passion for technology and customer experience
  • Build relationships with external partners and product development teams
  • Curiosity and willingness to learn

Apply

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Location

Mumbai

Contract Length

12 Months

Compensation

The compensation for this position is not listed.

Keywords

multi-currency banking payments teams operational processes operational excellence operational risks operational requirements payment flows regulatory requirements kpis process documentation operations planning

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Contract Position

The job is for a Payment Operations Manager in India on a 1-year contract. The role involves overseeing operational processes, driving operational excellence, and mitigating operational risks, while also setting goals for the operations team and ensuring high-quality payment flows.