Sr. IT Support Specialist (Contract)

Instacart

Contract Position

Summary

This job involves providing IT support to Instacart employees both remotely and in person, assisting with onboarding new hires, maintaining office AV equipment, and supporting various software platforms and operating systems.

What you'll do

  • Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
  • Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

Requirements

  • Ability to establish priorities, work independently, and successfully manage multiple projects
  • 2-3 years of experience with helpdesk support and customer service
  • Familiar with macOS, Windows, and ChromeOS operating systems
  • A self-starter with meticulous attention to detail and follow-through
  • Great at communicating with all types of people and personalities
  • Love technology and delivering great customer service
  • Ability to occasionally lift 40 lbs

Apply

Click below to be taken to the Instacart hiring page.

Location

New York City, New York

Contract Length

Contract duration: Ongoing

Compensation

$51,000 - $56,000 (per year)

Keywords

gmail slack okta zoom macos chromeos windows gsuite jira

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