Senior Design Program Manager (Contract)

Twitch

Contract Position

Summary

Seeking a Senior Design Program Manager (Contract) to join Twitch's UX Operations team, responsible for managing projects and programs, developing end-to-end processes, and supporting cross-functional design projects to enhance customer experience.

What you'll do

  • Manage projects and programs for the UX Organization ranging from simple maintenance all the way to
  • Execute, manage and continuously assess discovery and delivery processes to meet the needs of the program - i.e. ensure the right activities, artifacts and meetings or routines are in place
  • Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work
  • Identify solutions for project teams to apply depending on project or program type, i.e. leverage iterative design sprints for rapid ideation or design solutions; where to involve Accessibility reviews, UXR engagement or Design System engagement
  • Create reporting and supporting rituals via JIRA and other tooling (Lucidchart, Google) to drive and measure daily execution, monthly reporting and progress-to-annual goals for the team to track against - this is both for the individual project teams, cross functional partners (Accessibility, TPM) and for UX leadership
  • Develop resourcing, capacity planning and run table stakes program management routines like sprint planning, grooming, walking the board, etc.
  • Be a trusted advisor and strategic partner to Directors of UX Design & Research supporting roadmap planning, helping galvanize and increase engagement across the team
  • Work closely with and be an advocate for key internal teams such as Accessibility, Design Systems
  • Be a resource and key collaborator with Product, Engineering and other cross-functional support or control partners; working collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
  • Be able to speak to and advocate for Design and Research process, creating supporting materials as needed
  • Build relationships with the designers and raise their concerns to design leadership in a detailed and applicable style

Requirements

  • 8+ years managing complex projects for a large software business
  • Proficiency with project management software especially JIRA / Atlassian tools
  • Deep understanding of complex processes, design and / or research process standards and practices
  • Helped teams of designers and / or researchers create a process to clarify ambiguous problems
  • Proficiency in written communication, detailed notes or documentation creator
  • Comprehension of common design tools such as Figma and Sketch
  • Commitment to following through and helping others make decisions

Apply

Click below to be taken to the Twitch hiring page.

Location

Remote (United States)

Contract Length

11 months

Compensation

$105 - $115 (per hour)

Keywords

jira atlassian tools figma sketch

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