Part-time In-Store Customer Service Associate - Wayfair Stores
Wayfair
Part-Time PositionSummary
Join Wayfair's Physical Retail team in Wilmette, IL as a Customer Experience Specialist, where you will provide exceptional customer service through various channels and assist customers with navigating the Wayfair website, placing orders, and understanding product details.
What you'll do
- Provide excellent customer service through various channels, including phone and email.
- Address customer inquiries, concerns, and issues promptly and professionally.
- Assist customers with order tracking, product information, and general inquiries.
- Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
- Develop a deep understanding of Wayfair's product catalog to effectively assist customers in their product selection.
- Stay updated on new product releases, features, and specifications.
- Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
- Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.
- Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
- Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
- Ensure adherence to Wayfair's policies and procedures while assisting customers. Keep up-to-date with any changes in company policies
- Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
- Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Requirements
- Provide excellent customer service through various channels, including phone and email.
- Address customer inquiries, concerns, and issues promptly and professionally.
- Assist customers with order tracking, product information, and general inquiries.
- Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
- Develop a deep understanding of Wayfair's product catalog to effectively assist customers in their product selection.
- Stay updated on new product releases, features, and specifications.
- Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
- Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.
- Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
- Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
- Ensure adherence to Wayfair's policies and procedures while assisting customers. Keep up-to-date with any changes in company policies
- Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
- Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Apply
Click below to be taken to the Wayfair hiring page.
Location
Wilmette, ILContract Length
Compensation
The compensation for this position is not listed.Keywords
customer service tools software systemsSimilar Jobs
Looking for something similar to this position from Wayfair? Check out our positings below.
Last month
Wilmette, IL
Part-Time Position
Join Wayfair's Physical Retail team in Wilmette, IL as a Customer Experience Specialist, where you will provide exceptional customer service through various channels and assist customers with navigating the Wayfair website, placing orders, and understanding product details.