IT Support Engineer (Contract)

Twitch

Contract Position

Summary

Enthusiastic IT Support Engineer needed to provide hands-on technical support for client hardware and software at Twitch, the world's largest live streaming service, in San Francisco, CA.

What you'll do

Provide personalized technical support to our global Twitch employees related to software, hardware, and collaboration platforms
Resolve complex issues that may not be well documented, and apply your knowledge to provide timely resolutions
Maintain our existing knowledge base and create new articles based on emerging workflows and systems
Manage our IT ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
Manage and troubleshoot Gaming PCs, desktops, and other IT related site equipment
Manage our IT assets through the entire lifecycle: onboarding, repairs, and secure disposal
Image and deploy devices for employees, managing mobile assets via MDM
Proactively analyze competing tasks, assess technical risk, and communicate impact to stakeholders

Requirements

4+ years experience working in an IT Desktop Support role
Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
Have a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Experience with ServiceNow IT ticketing
Some experience with Google Workspace Administration
Experience with client management systems
An understanding and awareness of Security standards
Familiar with Google Meet, Chime

Apply

Click below to be taken to the Twitch hiring page.

Apply

Location

San Francisco, CA

Contract Length

Until December 20th, 2024

Compensation

$35 - $40 (per hour)

Keywords

servicenow it ticketing google workspace administration google meet chime

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