IT Support Engineer (Contract)

Twitch

Contract Position

Summary

Enthusiastic IT Support Engineer needed to provide hands-on technical support for client hardware and software at Twitch, the world's largest live streaming service, in San Francisco, CA.

What you'll do

  • Provide personalized technical support to our global Twitch employees related to software, hardware, and collaboration platforms
  • Resolve complex issues that may not be well documented, and apply your knowledge to provide timely resolutions
  • Maintain our existing knowledge base and create new articles based on emerging workflows and systems
  • Manage our IT ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
  • Manage and troubleshoot Gaming PCs, desktops, and other IT related site equipment
  • Manage our IT assets through the entire lifecycle: onboarding, repairs, and secure disposal
  • Image and deploy devices for employees, managing mobile assets via MDM
  • Proactively analyze competing tasks, assess technical risk, and communicate impact to stakeholders

Requirements

  • 4+ years experience working in an IT Desktop Support role
  • Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
  • Have a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Experience with ServiceNow IT ticketing
  • Some experience with Google Workspace Administration
  • Experience with client management systems
  • An understanding and awareness of Security standards
  • Familiar with Google Meet, Chime

Apply

Click below to be taken to the Twitch hiring page.

Location

San Francisco, CA

Contract Length

Until December 20th, 2024

Compensation

$35 - $40 (per hour)

Keywords

servicenow it ticketing google workspace administration google meet chime

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Enthusiastic IT Support Engineer needed to provide hands-on technical support for client hardware and software at Twitch, the world's largest live streaming service, in San Francisco, CA.