Commercial Contracts Administrator


Contract Position


Join Twilio as a Commercial Contracts Administrator supporting the Go-To-Market sales and partners organization, Telecom Carrier Relations, and be a key member of the Center of Excellence function handling commercial legal support requests, contract negotiation, and drafting.

What you'll do

  • Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues
  • Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and completion of miscellaneous documents (e.g., RFPs, vendor forms, customer questionnaires), while ensuring adherence to contract processes and policies
  • Independently negotiate NDAs on Twilio’s template and counterparty’s template
  • Draft non-standard contractual terms and language from scratch into order forms
  • Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes
  • Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook
  • Provide support on a variety of ad-hoc operational projects and tasks


  • A bachelor’s degree
  • 3+ years of experience as a Contracts Coordinator, Contracts Administrator, or Contracts Paralegal, which includes exposure drafting and negotiating NDAs and order forms
  • Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
  • Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
  • Be a process-minded and oriented professional
  • Ability to work in a fast-paced and ever-changing environment with minimal supervision


Click below to be taken to the Twilio hiring page.


Remote - US

Contract Length

Not specified


$81,920 - $102,400 (per year)


salesforce conga microsoft office suite google suite docusign adobe acrobat pro

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