IT Support Specialist (Contract)

PlayStation Global

Contract Position

Summary

The job entails providing IT support to users and systems at the San Mateo office of Sony PlayStation, including desktop management, troubleshooting, system upgrades, and remote support. The ideal candidate should have 2 years of IT helpdesk experience, excel in customer service, collaboration, and be comfortable working in a fast-paced, innovative environment.

What you'll do

Respond to local and remote end user support requests via chat, email, phone, and tickets. Quickly identify, research, and resolve issues. Experience with ServiceNow a plus.
Duties include, software /hardware troubleshooting, part replacement, system upgrades, shipping and receiving.
Coordination with employees for resolving issues and equipment pickups including employee onboarding and offboarding.
Install and configure hardware, operating systems, and application software on desktops and laptops running Microsoft Windows and MacOS.
System image configuration and automated deployments of desktop and server operating systems, which includes installation of desktop protection utilities.
Keep computer operating systems updated. Assist with targeted computer vulnerability remediation.
Configure and maintain Windows Servers as needed.
Manage Active Directory domain user and computer accounts.
Participate in research projects and make recommendations for new IT hardware and software purchases. Work with purchasing team to order new equipment. Track items in asset management system.
Participate and collaborate with peers locally and across Sony to help complete larger IT projects. Document standard operating procedures, one-off installations, and end user training.
Be available off hours for scheduled maintenance, critical update releases, and physical office moves.

Requirements

Must have a demonstrable understanding of computer hardware, Windows operating systems through Win 11, printers, mobile devices (iOS, Android), networking, Mac/MacOS, and desktop applications such as Microsoft Office365 Suite and Adobe products.
Experience with studio development applications including: Perforce, Visual Studio, Maya, PlayStation SDK and development consoles are a big plus.
Knowledge of Windows deployment solutions such as WDS, WAIK, and MDT.
Understanding of current hardware standards and trends.
Knowledge of enterprise desktop and user administrative tools.
Understanding of basic network protocols including TCP/IP, DNS, DHCP, HTTP/S, as well as network hardware.
Basic understanding of server side components and applications.
Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly desired.

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Location

United States, San Mateo, CA

Contract Length

Contract duration: Not specified

Compensation

$3769 - $5654 (per hour)

Keywords

servicenow microsoft windows macos microsoft office365 suite adobe products perforce visual studio maya playstation sdk wds waik mdt tcp/ip dns dhcp http/s mta mcsa acmt comptia a+

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