Field Technician - Bloomfield, Connecticut - United States (flex hours/contract role)

Instacart

Part-Time Position

Summary

Field Technicians at Instacart's partner locations work with Caper Carts to diagnose and resolve hardware and software issues, providing valuable feedback to improve the technology.

What you'll do

  • Diagnose and resolve hardware and software related issues with Caper Carts
  • Work with tickets submitted via Support Portal for on-site troubleshooting and resolution
  • Provide feedback on hardware and software to teams
  • Collaborate with teammates to build the future of grocery
  • Communicate with clients and represent Caper professionally on-site and virtually
  • Capture clear notes and media to document issue resolution processes
  • Work with Hardware and Operations teams to deliver new features and improvements to Caper carts
  • Requires availability Monday through Friday and ability to resolve incident tickets on-site within 48 hours
  • Enjoy learning and working with software and hardware of new technology
  • Highly organized with strong communication skills
  • Customer-focused orientation
  • Willing to work independently with limited supervision
  • Logical thinker with troubleshooting skills
  • Collaborative attitude to work with a team
  • Minimum 1+ years experience in technical support, mechanical engineering, or related fields
  • Great troubleshooting skills and ability to find creative solutions
  • Comfortable working with various devices and troubleshooting tools
  • Basic network knowledge in Wi-Fi setup
  • Must have a vehicle and clean driving record
  • Compensation: $35/hr, flexible schedule, Part-Time contract position

Requirements

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record

Apply

Click below to be taken to the Instacart hiring page.

Location

Connecticut, United States

Contract Length

Compensation

The compensation for this position is not listed.

Keywords

windows android gmail google drive excel slack

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