Senior Community Growth Manager (12 Month Contract)

AirBnB

Contract Position

Summary

This role as a Senior Community Growth Manager at Airbnb focuses on supporting the growth and expansion of the Co-host marketplace, involving responsibilities such as designing playbooks, analyzing program performance, and developing strategic plans to ensure the success of hosts and the Airbnb business in North America.

What you'll do

  • Supporting recruitment and onboarding education for new Co-hosts
  • Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
  • Designing, piloting, and testing new levers that support Co-host growth at scale
  • Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
  • Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
  • Adapting central programs to support regional objectives
  • Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
  • Serve as the primary point of contact for Co-hosts. Advising and supporting them as they build their property management businesses
  • Building sentiment and feedback channels to size and package insights for product and central programs
  • Identify and pilot opportunities to increase overall success of Co-hosts
  • You will be responsible for revenue and host growth goals
  • You will develop new programs and initiatives
  • You will implement plans and evaluate overall efficacy to inform business initiatives
  • You will lead through inspiration, influence, and our core value of belonging
  • You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of Hosts
  • You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
  • You will support the development, execution and scale of pilots to accelerate evolving business verticals
  • Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes
  • Lead resource development for the Co-hosting community with engaging and high impact communications
  • Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
  • Support online and offline Community events (webinars, meetups, and workshops)

Requirements

  • 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
  • Strategic thinking and ability to drive growth
  • Entrepreneurial mindset
  • Strong project management skills
  • Ability to forecast, model, and optimize growth tactics
  • Sales or external relationship management experience
  • Excellent communication and interpersonal skills
  • Empathy for community and passion for revenue and growth
  • Deep understanding of recurring revenue business models
  • Expertise in Excel, analytical tools, and methodologies
  • Comfortable with technology solutions like Google Docs and Salesforce CRM
  • Experience with collaborative project management tools

Apply

Click below to be taken to the AirBnB hiring page.

Location

Mexico City, Mexico

Contract Length

12 Months

Compensation

The compensation for this position is not listed.

Keywords

asana airtable salesforce crm google docs

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