Community Associate (12 Month Contract)

WeWork

Contract Position

Summary

This job is for a Community Associate at WeWork, where the primary responsibilities include providing hospitality services to members and guests, building a collaborative community environment, ensuring operational efficiency, and promoting WeWork's service offerings. The role involves front desk management, event planning and membership engagement, and building operations and management. Strong communication and interpersonal skills, as well as a passion for entrepreneurial communities, are desired qualifications for this position.

What you'll do

  • Be onsite in WeWork locations every business day to host our members and guests through operating our spaces, and providing extraordinary hospitality service to our members at every stage of their experience at WeWork.
  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
  • Ensure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
  • Manage member requests while maintaining WeWork’s service standards.
  • Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly.
  • Establish rapport with members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Ensure building specific forms and documents are up to date including but not limited to documents for internal use only and forms for the members such as pet forms, filming requests, bike room requests, etc.
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
  • Support to increase Net Promoter Score by ensuring the highest level of member experience through events and member engagement.
  • Participate in territory level community projects and cross functional tasks to increase member satisfaction. (territory level projects such as Building Standards Project, Centralized Event Organizer, Culture & Learning Committee, Member Benefit & Communication, and NPS Ambassador)
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
  • Plan, execute, and host weekly, monthly events to engage and drive member experience.
  • Identify and execute opportunities to connect members with each other.
  • Consistently celebrate members’ successes and milestones.
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
  • Write and send broadcasts relating to building updates.
  • Assist Community Lead and Community Manager with building operations and management to maintain the best quality of working environment.
  • Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
  • Locate and issue posts via the regional system to members upon request.
  • Facilitate communication and build relationships with third-party vendors such as cleaning, moving, and other vendors onsite.
  • Prepare for a successful move-in for the newly-contracted accounts and facilitate smooth move-out for existing accounts.
  • Facilitate the promotion of add-on services to members and effectively manage relative tasks such as POS transactions, Signage update to accelerate ancillary revenue
  • Mail & Package management in accordance with WeWork’s policy
  • Receive, process, sort, and organize all the documents in the form of corporate mail.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycards for members, contractors, etc in line with WeWork Security policy. Also, manage keycard stock and request new inventory as needed.
  • Review and understand the role in the building management & WeWork provided Emergency Action Plans and manage emergency equipment and supplies.

Requirements

  • Customer service and/or sales experience is a plus.
  • Must have strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Passion and understanding of WeWork’s mission and values.
  • Proficient in basic computer skills.

Apply

Click below to be taken to the WeWork hiring page.

Location

Designer Club

Contract Length

12 Months

Compensation

The compensation for this position is not listed.

Keywords

wework community management community lead community manager net promoter score building standards project centralized event organizer culture & learning committee member benefit & communication nps ambassador pos transactions signage update mail & package management wework security policy emergency action plans

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