Senior User Researcher, B2B (Viator)


Contract Position


This job is for a Senior User Researcher at Viator, a leading platform for tours and experiences. The role involves conducting qualitative and quantitative research, collaborating with cross-functional teams, and presenting research findings to stakeholders. The ideal candidate has experience in user research, strong communication skills, and a passion for travel.

What you'll do

  • Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
  • Define research strategy and manage multiple projects across a variety of methodologies
  • Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
  • Own the research process from end-to-end including the ideation, development and execution of research plans
  • Create and field surveys, analyze responses, and report learnings
  • Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
  • Communicate research findings internally in clear and compelling ways
  • Work cross-functionally with design, product marketing, and product management leadership


  • Minimum BA/BS degree in psychology, communication, statistics or other related field
  • Advanced degree in HCI or other behavioral or social sciences a plus
  • 5+ years of professional applied research experience
  • Experience implementing design choices based on user research
  • Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
  • Extensive experience with qualitative research methods in user research
  • Detail oriented and able to manage multiple projects simultaneously
  • Ability to present research insights and supporting data in a clear fashion
  • Experience of presenting to, influencing and challenging senior stakeholdersAbility to ask, and answer, meaningful and impactful questions
  • Excellent English verbal and written communication skills
  • Experience with quantitative research methods (e.g. surveying) and statistics a plus
  • Experience in B2B, travel, hospitality, influencer marketing or social media a plus
  • This is a hybrid role with some office attendance required


Click below to be taken to the Tripadvisor hiring page.


London, United Kingdom

Contract Length

Not specified.


The compensation for this position is not listed.


qualitative methods in-depth interviewing concept testing usability testing surveys qualitative research methods quantitative research methods statistics

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