Trust and Safety Advisor (Contractor)

Tripadvisor

Contract Position

Summary

The Trust and Safety Advisor (Contractor) role at TripAdvisor involves validating new supplier sign-ups/accounts, investigating suppliers and bookings for trust and safety issues, and providing customer support. This position requires exceptional attention to detail, problem-solving skills, and the ability to communicate effectively. Fluency in a second language is desirable but not required.

What you'll do

  • Assist in validation checks
  • Investigate suppliers and bookings using the information provided by the customer
  • Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
  • Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
  • Understand and meet targets supplied so that we meet all our customers’ needs as efficiently as possible
  • Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team
  • Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them
  • Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
  • Handle any issues associated with the misuse of a customer’s account that would affect travellers
  • Investigate existing suppliers for suspicious or fraudulent behaviour
  • Evaluate the risk that an existing customer would pose to the company
  • Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Requirements

  • Exceptional attention for detail & high-quality research skills
  • Active interest in the internet fraud world and a keen desire to learn new skills
  • Problem solving skills with the willingness to take ownership and resolve issues
  • Ability to listen and communicate well with an excellent telephone manner
  • Excellent written skills with proper grammar usage and thorough, yet concise verbiage
  • Good time management and self-organization
  • Ability to keep calm under pressure
  • Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
  • Being an open and honest team player
  • Desire to thrive in a hardworking team
  • Ability to challenge ideas and ask questions
  • Demonstrate pro-activity, reliability and responsibility
  • Must be able to work two weekends every four weeks
  • Prior experience within a Customer Service role is desirable
  • Experience in a research environment is advantageous
  • Must be confident in using a PC
  • Prior experience with Microsoft Office Software within a Customer Service role is desirable
  • Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.) is desirable but not compulsory

Apply

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Location

Las Vegas, NV

Contract Length

Contractor

Compensation

The compensation for this position is not listed.

Keywords

microsoft office software pc

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Trust and Safety Advisor (Contractor)

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Contract Position

The Trust and Safety Advisor (Contractor) role at TripAdvisor involves validating new supplier sign-ups/accounts, investigating suppliers and bookings for trust and safety issues, and providing customer support. This position requires exceptional attention to detail, problem-solving skills, and the ability to communicate effectively. Fluency in a second language is desirable but not required.