Trust and Safety Advisor (Contractor)

Tripadvisor

Contract Position

Summary

The Trust and Safety Advisor (Contractor) role at TripAdvisor involves validating new supplier sign-ups/accounts, investigating suppliers and bookings for trust and safety issues, and providing customer support. This position requires exceptional attention to detail, problem-solving skills, and the ability to communicate effectively. Fluency in a second language is desirable but not required.

What you'll do

  • Assist in validation checks
  • Investigate suppliers and bookings using the information provided by the customer
  • Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
  • Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
  • Understand and meet targets supplied so that we meet all our customers’ needs as efficiently as possible
  • Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team
  • Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them
  • Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
  • Handle any issues associated with the misuse of a customer’s account that would affect travellers
  • Investigate existing suppliers for suspicious or fraudulent behaviour
  • Evaluate the risk that an existing customer would pose to the company
  • Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Requirements

  • Exceptional attention for detail & high-quality research skills
  • Active interest in the internet fraud world and a keen desire to learn new skills
  • Problem solving skills with the willingness to take ownership and resolve issues
  • Ability to listen and communicate well with an excellent telephone manner
  • Excellent written skills with proper grammar usage and thorough, yet concise verbiage
  • Good time management and self-organization
  • Ability to keep calm under pressure
  • Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
  • Being an open and honest team player
  • Desire to thrive in a hardworking team
  • Ability to challenge ideas and ask questions
  • Demonstrate pro-activity, reliability and responsibility
  • Must be able to work two weekends every four weeks
  • Prior experience within a Customer Service role is desirable
  • Experience in a research environment is advantageous
  • Must be confident in using a PC
  • Prior experience with Microsoft Office Software within a Customer Service role is desirable
  • Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.) is desirable but not compulsory

Apply

Click below to be taken to the Tripadvisor hiring page.

Location

Las Vegas, NV

Contract Length

Contractor

Compensation

The compensation for this position is not listed.

Keywords

microsoft office software pc

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