Community Moderator (External Contractor)

Udacity

Contract Position

Summary

This job is for a Community Moderator (External Contractor) at Udacity. The Community Moderator is responsible for ensuring the health and engagement of Udacity's big scholarship communities, monitoring the forum daily, and providing non-technical support to students. The position requires strong organizational and multitasking skills, knowledge of online community platform moderation tools, and the ability to effectively communicate information and report.

What you'll do

  • Providing the students with non-technical support on their community
  • Dealing with violation posts, to make sure that all members are following the guidelines
  • Preparing monthly reports for the community manager to summarize forum and Session leads performance
  • Supporting forum activities and brainstorming with the Community Manager and Session leads on ways to increase members engagement over forum
  • Attend regular online meetings with Udacity representatives
  • Be responsive over close groups and discussions with Udacity representative
  • Ensuring all members are having a fun and engaging learning environment

Requirements

  • Residing in Egypt
  • Nanodegree Graduate is an added plus
  • Great knowledge of online communities and cool under pressure
  • Strong internet connection since the daily duties will be online
  • Strong organizational and multitasking skills, and a proactive approach
  • Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
  • Knowledge of the Company‚Äôs services and targeted audience, as well as Udacity culture
  • Ability to effectively communicate information and report
  • Have a good knowledge of principles of customer service
  • Availability to work days, evenings, nights, as well as weekends as and when required.
  • Student-oriented mindset and focus on understanding their problems
  • Flexibility at their current job to take this challenge as a part-time, External contractor

Apply

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Location

Egypt

Contract Length

Ongoing

Compensation

The compensation for this position is not listed.

Keywords

forums photo uploads commenting

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Contract Position

This job is for a Community Moderator (External Contractor) at Udacity. The Community Moderator is responsible for ensuring the health and engagement of Udacity's big scholarship communities, monitoring the forum daily, and providing non-technical support to students. The position requires strong organizational and multitasking skills, knowledge of online community platform moderation tools, and the ability to effectively communicate information and report.