Senior Guest Experience Manager, France (Contract)

AirBnB

Contract Position

Summary

The job is for a Senior Guest Experience Manager in France on a 12-month contract. The role involves catering to the unique travel needs and preferences of high-profile clientele, including celebrities and influencers, by providing personalized and discreet services, ensuring a high level of guest satisfaction, and managing trip arrangements flawlessly.

What you'll do

  • Provide sound knowledge of Airbnb Luxe homes and destinations to guests. Qualify guest needs and provide creative (even off-platform) solutions.
  • Provide personalized and discreet services while ensuring a high level of guest satisfaction and maintaining confidentiality at all times.
  • Interface with multiple stakeholders, including the guest, travel coordinators, luxury home owners, realtors and other travel suppliers, from the guest’s initial contact to the time of booking. This includes finding appropriate accommodations (either on or off platform), responding timely to inquiries and follow up questions, securing the reservation, collecting payment, elevating the stay experience, and following up with the client pre-trip, on-trip and post-trip.
  • Ensure all trip arrangements are executed flawlessly, taking into account potential last-minute changes and unforeseen circumstances.
  • Meet and/or exceed key sales and service performance indicators.
  • Act as a point of contact and support for guests during travel, addressing any issues or emergencies that may arise.
  • Establish and maintain relationships with luxury home owners, real estate, villa and other travel-related vendors to ensure high-quality service and preferential treatment for notable guests.
  • Provide accurate cost estimates for travel arrangements and manage budgets according to guest expectations.
  • Negotiate favorable rates, services and amenities with vendors while adhering to the guest's financial preferences.

Requirements

  • 8+ years of relevant work experience
  • Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field (preferred)
  • Passionate, well versed and proven experience in luxury travel, hospitality, real estate or villa specialists. Global travel destination knowledge is preferred.
  • Proven solution selling skills, with the natural ability to overcome objections. An overriding sense of urgency and a competitive spirit towards achievement of targets.
  • Professional demeanor, maturity, and natural business acumen with exceptionally high level of customer service.
  • In-depth knowledge of the entertainment industry, including travel requirements, preferences, and schedules.
  • Excellent communication and interpersonal skills, with an ability to build rapport and trust with high-profile clients.
  • Experience using CRM systems, i.e. Salesforce
  • Proven organizational skills which are reflected in effective prioritizing, multitasking, follow-up, and ultimate delivery upon commitments.
  • Ability to work under pressure and adapt to changing situations.
  • Discretion and respect for client privacy and confidentiality.

Apply

Click below to be taken to the AirBnB hiring page.

Location

Paris, France

Contract Length

12 Months

Compensation

The compensation for this position is not listed.

Keywords

salesforce

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