Field Technician (flex hours/contract role)
Instacart
Part-Time PositionSummary
This job is for a Field Technician who will work with Caper Carts to diagnose and resolve hardware and software issues. They will also provide feedback on the state of hardware and software in the field and collaborate with teammates to contribute to the future of grocery.
What you'll do
- Diagnose and resolve hardware and software related issues
- Work with tickets submitted via Support Portal
- Provide feedback on the state of hardware and software in the field
- Collaborate with teammates to contribute feedback, ideas, and processes
- Communicate with clients and represent the company professionally on-site and virtually
- Capture clear notes and media to document understanding and resolution processes
- Requires availability Monday through Friday
- Diagnose and resolve incident tickets on-site within 48 hours
- Work independently in the field with limited supervision
- Connect the dots when complex challenges arise
- Work with a team to solve problems
- 1+ years of experience in technical support, mechanical engineering, hardware maintenance, or related fields
- Great troubleshooting skills
- Experience with handling wires, electronic circuits, computers, and other high-tech devices
- Basic network knowledge in setup of Wi-Fi devices
- Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
- Ability to travel out-of-state for training purposes
- Must have a vehicle and clean driving record
- Competitive salary including a monthly retainer
- Flexible schedule
- Part-Time contract position (1099)
Requirements
- 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
- Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
- Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
- Basic network knowledge in setup of Wi-Fi devices
- Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
- Ability travel-out-of-state for training purposes
- Must have a vehicle and clean driving record.
Apply
Click below to be taken to the Instacart hiring page.
Location
Toronto, CanadaContract Length
Compensation
The compensation for this position is not listed.Keywords
caper carts support portal hardware software deep learning computer vision retail automation technology product team hardware and operations teams caper carts software hardware technical support mechanical engineering hardware maintenance electrical engineering wi-fi devices windows android gmail google drive excel slack troubleshooting tools and appsSimilar Jobs
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