Field Technician - Halifax, CA (flex hours/contract role)

Instacart

Part-Time Position

Summary

Field Technicians at Caper work with Caper Carts to diagnose and resolve hardware and software issues, provide feedback on the state of hardware and software in the field, and collaborate with teammates to contribute to the future of grocery. This is a flexible, part-time contract role with competitive compensation and benefits.

What you'll do

  • Diagnose and resolve hardware and software related issues
  • Work with tickets submitted via Support Portal
  • Provide feedback on the state of hardware and software
  • Collaborate with teammates to contribute feedback, ideas, and processes
  • Communicate with clients and represent the company professionally
  • Capture clear notes and media to document understanding and resolution processes
  • Requires availability Monday through Friday
  • Work independently in the field with limited supervision
  • Troubleshoot and find creative solutions to simple and complex problems
  • Handle wires, electronic circuits, computers, and other high-tech devices
  • Setup Wi-Fi devices
  • Comfortable working with various software and troubleshooting tools
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record
  • Competitive salary including a monthly retainer
  • Flexible schedule

Requirements

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability travel-out-of-state for training purposes
  • Must have a vehicle and clean driving record.

Apply

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Location

Halifax, CA

Contract Length

Compensation

The compensation for this position is not listed.

Keywords

caper carts support portal hardware software deep learning computer vision smart shopping carts cashierless capabilities retail automation technology product team hardware and operations teams incident tickets technical support mechanical engineering hardware maintenance electrical engineering network setup windows android gmail google drive excel slack troubleshooting tools apps

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