Field Technician - New York, United States (flex hours/contract role)

Instacart

Part-Time Position

Summary

Field Technicians work with Caper Carts across partner locations to diagnose and resolve hardware and software issues, providing valuable feedback on the state of the technology in the field. This contracted role offers flexible hours and the opportunity to work independently while being supported by a collaborative team.

What you'll do

  • Diagnose and resolve hardware and software related issues
  • Work with tickets submitted via the Support Portal
  • Provide feedback on the state of hardware and software
  • Collaborate with teammates to contribute feedback, ideas, and processes
  • Communicate with clients and represent the company professionally
  • Capture clear notes and media to document understanding and resolution processes
  • Requires availability Monday through Friday
  • Work independently in the field with limited supervision
  • Troubleshoot and find creative solutions to simple and complex problems
  • Handle wires, electronic circuits, computers, and other high-tech devices
  • Setup Wi-Fi devices
  • Comfortable working with various software and troubleshooting tools
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record
  • Competitive salary including a monthly retainer
  • Flexible schedule

Requirements

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability travel-out-of-state for training purposes
  • Must have a vehicle and clean driving record.

Apply

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Location

New York, United States

Contract Length

Compensation

The compensation for this position is not listed.

Keywords

caper carts support portal hardware software deep learning computer vision smart shopping carts cashierless capabilities hardware and operations teams incident tickets technical support mechanical engineering hardware maintenance wires electronic circuits computers high-tech devices copiers printers pos systems electrical engineering wi-fi devices windows android gmail google drive excel slack troubleshooting tools apps training vehicle driving record

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