Fraud & Identity Specialist (Contract)

Instacart

Contract Position

Summary

The job is a 6-month contracted position at Instacart for a Fraud & Identity Specialist. The role involves reviewing transactions in real-time to prevent fraud, identifying fraudulent activities, handling internal escalations, and ensuring the security and stability of the Instacart platform.

What you'll do

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
  • Maintain a queue of inbound customer appeals with time management and prioritization skills
  • Recognize and present opportunities to improve and drive tasks to full resolution
  • Complete live/historical data reviews with a detail-oriented approach
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Requirements

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
  • Maintain a queue of inbound customer appeals with time management and prioritization skills
  • Recognize and present opportunities to improve and drive tasks to full resolution
  • Complete live/ historical data reviews with a detail-oriented approach
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Apply

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Location

United States - Remote

Contract Length

6 Months

Compensation

$2,300 (per hour)

Keywords

zendesk excel/ google sheets

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